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  1. Complaints

    This is the most appalling service. I have been trying to find downton abbey for two hours and i can,t find the latest episode anywhere. It ka appalling and awful and they mist be. Having a lugh.

    1 vote
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    • Hi I'm having trouble with the app it keeps saying 'sorry something went wrong try again

      It keeps saying sorry something went wrong please try again!
      I have tried choosing different programmes and re installing it also tried it on my tablet and still no joy. Can you sort it out please!

      3 votes
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      • 1 vote
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        • PASSWORD RESET

          I have an account, but forgot my password so ITV Said they would send me a reset password via Email I checked my email and it wasn't there. I have tried a various amount of times and it still not there.

          2 votes
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          • Chromecast Support

            I love the itv hub but it doesn't allow Chromecast support please add it as we cannot watch our itv shows on the big screen

            3,266 votes
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              Hi there,

              We wanted to let you know that Chromecast is now supported in the ITV Hub Apple & Android apps, desktop Chrome Browsers will follow early next year.

              We hope that you enjoy, please do let us know if you have any feedback.

              Kind regards
              ITV Hub Team

            • Able to get i player on macbook

              It would be a good to get i player on Mac book.

              1 vote
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              • 1 vote
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                  completed  ·  6 comments  ·  Accessibility  ·  Admin →
                • Player won't even produce a play sign

                  I can't use it on my iPad 1

                  21 votes
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                    Hi

                    As the website is still a BETA site, it links you through to our app to watch content. If you already have our app click the “Watch in app” button or if you need to download it click the “Get the ITV Player app” button. You can’t watch shows within the BETA site currently.

                    Thanks

                  • Ihave a new email address but cannot find how to advise you of the change

                    This is the only place I can find to make contact with you.

                    1 vote
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                      Hello Peter,

                      Thank you for contacting us.

                      If you need to change the email address for ITV Player account, you can do this on our PC/Mac website. Once logged in, click on My ITV Profile on the dropdown beneath your name. You can save your new email address in this section.

                      However, should you still be having issues changing your email address, please get in touch with our Customer Support team on the following link and they can assist: https://www.itv.com/itvplayer/help/contact

                      Thank you,

                      The ITV Player team

                    • I'm 68, I don't have a PIN. Can't disable it, can't reset it. Good thing BBC's better.

                      I'm 68. Parental guidance doesn't apply to me. If I ever gave you a PIN I don't remember. I can't reset the PIN, or disable it, so I'm stuck. Good thing for me that BBC gives me better service. Please think about the user interface

                      1 vote
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                      • Fire TV support

                        Add itv player support for Amazon Fire TV there is already an stv app so surely itv player would be compatible.

                        28 votes
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                        • AirPlay will not function on ITV Player with latest iOS software on Ipad and Apple TV

                          AirPlay will not function on ITV Player with latest iOS software on Ipad and Apple TV. This seems to be an issue with the ITV Player existing IOS app which may just need updating for the current iOS sofware. Can the tech guys confirm when a fix will be made please.

                          1 vote
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                            completed  ·  55 comments  ·  Admin →
                          • Last watched / Viewed show

                            I am not a young person, unfortunately, and I need to remember the last episode I have watched, and/or the series I am following and where I am with those programmes PLEASE.

                            I would like to save my favourite shows - so I can find them quicker across all my devices

                            566 votes
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                              Hi there,

                              You can now find the shows you ‘Last watched’ in the main navigation, settings area of itv.com.

                              We hope you enjoy, feel free to drop us a line with any more feedback.

                              Many thanks
                              ITV Hub

                            • 2,162 votes
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                                Hi there,

                                We wanted to let you know that downloads are now supported with the ITV Hub+ subscription service on Apple phones and tablets

                                We hope that you enjoy, please do let us know if you have any feedback.

                                Kind regards
                                ITV Hub Team

                              • Registration

                                I do not think it necessary to have an ITV account to be allowed to watch programmes. I wish to catch up on a programme I missed last night and find it ridiculous that I must register. BBC iPlayer don't make you register, you can freely watch shows you've missed. It's absolutely out of the question - why should I provide personal details and create an account to watch a programme I would have otherwise been able to watch on television without any of this hassle. In my opinion, you're going to lose viewers. I have the app, surely that's…

                                6 votes
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                                  Hi Lola!

                                  Thanks so much for getting in touch and sharing your thoughts.

                                  We do understand how some viewers may not be keen to register with us but doing so can benefit your viewing experience.

                                  There are a few reasons why we ask for your details. One of them is so that we can share with you some extra-special stuff like premieres and box sets that we think you’ll love, because we know that you like drama, for example.

                                  Another is that we need to know where you’re located in order to be able to show you the correct programming for your region. This is because ITV programming is broken up across the nations, and why viewers in Wales have different news shows to viewers in Yorkshire.

                                  We hope you’ll still enjoy all of your favourite shows on the app. Do get in touch again if you have more comments…

                                • Content unavailable issue

                                  The ITV Player website reports two episodes of Plebs are available. Using my iPad I am prompted to "Watch in app". I select this and receive an error notification "We're sorry but the video you're looking for is currently unavailable"
                                  I delete the ITV Player app to see if I am able to stream direct from the itvplayer website: no.
                                  What a steaming pile ...

                                  4 votes
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                                    Hi

                                    Thanks for getting in touch. Unfortunately due to rights restrictions, some shows are not available to watch on our app. We understand this is not very clear however and are currently working on ways to improve this.

                                    In the mean time you can watch on our desktop site:

                                    Thanks

                                  • 1 vote
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                                      completed  ·  2 comments  ·  Location  ·  Admin →
                                    • Put the new series of Vera on itv player

                                      I would like to watch Vera as I missed the episode on TV and I don't know why it's not on itv player yet!? (Content issues as well)

                                      3 votes
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                                        Hi Priti
                                        The episodes of Vera currently showing are repeats. We only have catch up rights available for a set period of time, so when a programme is repeated it may not be available on ITV Player for catch up.
                                        Really sorry for any disappointment.
                                        The ITV Player team.

                                      • Unable to progress past postcode entry, in a loop

                                        I complete my postcode and then it takes me to the screen to play the video but as soon as I hit play it takes me back to the postcode entry screen.

                                        1 vote
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                                          completed  ·  3 comments  ·  Admin →
                                        • Make broadchurch available to watch on catch up

                                          Make broadchurch available to watch on catch up

                                          1 vote
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